Duty Support

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See also: Trust System
Extreme Caution icon.png Spoiler Warning : This article contains spoilers!
Duty support icon1.png

The Duty Support system can be used to progress through main scenario dungeons and 4-player trials with a party of NPCs.

The Howling Eye with Duty Support

As of Patch 6.5, all main scenario dungeons and 4-player trials are supported. Newly-released main scenario dungeons have Duty Support available on release. However, most 8-player trials are not supported.

Parties must be composed of 1 tank, 1 healer, and 2 DPS. This feature cannot be used while in a party with other players, limited jobs are not allowed, and Level Sync cannot be disabled. The player must also meet the average item level requirement for the duty to register.

Note that if the player character dies in Duty Support mode, the party will automatically wipe.

Duty Support vs. Real Players

Completing dungeons using Duty Support offers several advantages and disadvantages compared to forming a party with other players (typically using Duty Finder).

Advantages

  • NPCs offer flavor text and unique dialogue that can enhance the story context of the dungeon, especially for first-time runs. In addition, many Duty Support NPCs from Heavensward onwards are significant in the main story.
  • Can explore and complete dungeon at own pace without influence from other players
  • Players can learn boss mechanics by following the movements of the NPC party members, who are programmed to do them correctly (with very few exceptions)
  • No queue time compared to a matchmade party in Duty Finder, or waiting for a party to fill in Party Finder. This is particularly helpful when playing as DPS, in a low-population data center, or during off-peak hours.
  • Do not need to roll against other players for loot

Disadvantages

  • NPCs are tuned to deal less damage compared to an average Duty Finder party, resulting in longer runs (~20-30 minutes). In addition, NPC tanks will not engage more than one group of enemies at a time unless if the player deliberately runs ahead to pull more.
  • Automatic party wipe if the player character dies
  • Can only run with NPCs solo
  • Fewer overall loot drops
  • Some awkward mechanical resolution which may be annoying (e.g., forcing the player out of melee range to take a stack marker AoE)

Accessing the Duty Support System from Duty Entrance

Duty Support2.png

Trust system1.png

After reaching the quest objective to clear a dungeon in the main scenario, the Duty Support icon will display above the entrance of the duty. Select the entrance, and then choose the option to enter the dungeon with a group of NPCs in the window that appears. A new menu will display, from which you can select "Register for Duty" to begin the duty.

In dungeons added starting in Shadowbringers (Lv. 71+), which are compatible with Trust, several allied NPCs will be standing near the dungeon's entrance. Speaking to them will also bring up the Duty Support UI. Party member selection is also available in most Lv. 71+ dungeons.

In Duty Support mode, NPCs will always be the minimum level to enter the dungeon.

Accessing the Duty Support System from Main Menu

Duty Support3.png

First, select Duty Support under Duty in the main menu. A list of available duties will be displayed in the window that appears. Select the duty you wish to enter, confirm which NPCs will be accompanying you, then select the "Register for Duty."

The Duty Finder and Trust menus can also be accessed by pressing the appropriate button at the bottom of the Duty Support menu.

Party Selection

Most Lv. 71+ dungeons (Shadowbringers onwards) allow you to switch out the NPCs in your party. This is indicated by a message that displays underneath your party members.

Duty Support4.png

Click on your party members or press the confirm button on your controller to open a window showing a list of available NPCs for that duty.

  • The NPC party members available in instanced duties prior to Shadowbringers are fixed according to your role, and therefore cannot be selected.
  • All Lv. 71+ dungeons compatible with Duty Support have this option available in the UI, even if in practice, party member selection is not possible due on a limited number of available NPCs and their roles.

Compatible Duties

Duty Level NPCs Available in Duty Support Mode
Sastasha 15 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Tam-Tara Deepcroft 16 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
Copperbell Mines 17 Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Bowl of Embers 20 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Thousand Maws of Toto-Rak 24 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Haukke Manor 28 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Brayflox's Longstop 32 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Navel 34 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Stone Vigil 41 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Howling Eye 44 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Castrum Meridianum 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Praetorium 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Porta Decumana 50 Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
Snowcloak 50 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Keeper of the Lake 50 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Sohm Al 53 Alphinaud, Estinien, Ysayle
The Aery 55 Estinien, Temple Knight, Temple Chirurgeon, Temple Banneret
The Vault 57 Alphinaud, Haurchefant, Temple Banneret
The Great Gubal Library 59 Alphinaud, Y'shtola, Pero Roggo
The Aetherochemical Research Facility 60 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Antitower 60 Alphinaud, Thancred, Y'shtola
Sohr Khai 60 Alphinaud, Aymeric, Temple Banneret
Xelphatol 60 Alphinaud, House Fortemps Knight, House Fortemps Banneret, House Fortemps Archer
Baelsar's Wall 60 Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Sirensong Sea 61 Alphinaud, Alisaie, Carvallain, Lyse
Bardam's Mettle 65 Gosetsu, Hien, Lyse, Mol Youth
Doma Castle 67 Gosetsu, Yugiri, Doman Shaman, Doman Liberator
Castrum Abania 69 Alphinaud, Alisaie, Resistance Fighter, Resistance Pikedancer
Ala Mhigo 70 Alphinaud, Arenvald, Lyse, Raubahn
The Drowned City of Skalla 70 Alphinaud, Arenvald, J'moldva
The Burn 70 Hien, Y'shtola, Alisaie, Yugiri
The Ghimlyt Dark 70 Hien, Doman Shaman, Alisaie, Yugiri
Holminster Switch 71 Alphinaud, Alisaie, Crystal Exarch, Lyna
Dohn Mheg 73 Alphinaud, Alisaie, Thancred, Urianger, Minfilia
The Qitana Ravel 75 Thancred, Urianger, Y'shtola, Minfilia
Malikah's Well 77 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Mt. Gulg 79 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Amaurot 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Grand Cosmos 80 Alphinaud, Alisaie, Y'shtola, Crystal Exarch
Anamnesis Anyder 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
The Heroes' Gauntlet 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne
Matoya's Relict 80 Alphinaud, Alisaie, Y'shtola, G'raha Tia
Paglth'an 80 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, G'raha Tia
The Tower of Zot 81 Alphinaud, Alisaie, Thancred, Estinien
The Tower of Babil 83 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
Vanaspati 85 Alphinaud, Alisaie, Thancred, Y'shtola, Estinien, G'raha Tia
Ktisis Hyperboreia 87 Hythlodaeus, Emet-Selch, Venat
The Aitiascope 89 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
The Mothercrystal 89 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
The Dead Ends 90 Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia
Alzadaal's Legacy 90 Urianger, Y'shtola, Estinien, G'raha Tia
The Fell Court of Troia 90 Y'shtola, Estinien, Varshahn
Lapis Manalis 90 Varshahn, Alphinaud, Zero, Estinien, Alisaie, Y'shtola
The Aetherfont 90 Thancred, Urianger, Zero, Varshahn
The Lunar Subterrane 90 Varshahn, Y'shtola, Estinien, Zero
Ihuykatumu 91 Wuk Lamat, Alphinaud, Krile
Worqor Zormor 93 Wuk Lamat, Alisaie, Krile
Worqor Lar Dor 93 Wuk Lamat, Thancred, Urianger, Alisaie, Krile, Zoraal Ja, Koana
The Skydeep Cenote 95 Wuk Lamat, Alphinaud, Alisaie, Krile
Vanguard 97 Wuk Lamat, G'raha Tia, Alisaie, Krile
Origenics 99 Wuk Lamat, G'raha Tia, Alisaie, Krile
Everkeep 99 Wuk Lamat, G'raha Tia, Alphinaud, Alisaie, Y'shtola, Estinien, Krile
Alexandria 100 Wuk Lamat, G'raha Tia, Krile
These trials are 8-player duties available for Duty Support. A party must consist of 2 tanks, 2 healers, and 4 DPS.

Allied NPCs

Non-Avatars

The following allies are only available in Duty Support Mode and cannot be used at all in Trust Mode. They do not gain experience, and the player may not glamour them.

Ally Dungeon Role Class/Job Notes
Roegadyn Marauder A Realm Reborn and some Heavensward story duties Tank role.png Tank Marauder frame icon.png Marauder Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Storm" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Hyur Conjurer A Realm Reborn and some Heavensward story duties Healer role.png Healer Conjurer frame icon.png Conjurer Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Serpent" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Lalafell Thaumaturge A Realm Reborn and some Heavensward story duties Magic Ranged DPS role.png Magical Ranged DPS Thaumaturge frame icon.png Thaumaturge Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Flame" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Elezen Lancer A Realm Reborn and some Heavensward story duties Melee DPS role.png Melee DPS Lancer frame icon.png Lancer Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye; "Serpent" from Castrum Meridianum till The Porta Decumana; and returns to "Scion" from Snowcloak onward.
Cannot be swapped with the Thaumaturge, and is thus only available if the player is a Tank role.png Tank or Healer role.png Healer.
Ysayle Sohm Al Tank role.png Tank
Magic Ranged DPS role.png Magical Ranged DPS
Gladiator frame icon.png Thaumaturge frame icon.png Oracle of Frost Can be a Gladiator or Thaumaturge depending on the role needed.
Uses Ice-elemental skills as both roles, and is able to use attacks derived from Shiva.
As a Thaumaturge, does not use Fire or Lightning-elemental skills.
Temple Knight The Aery Tank role.png Tank Gladiator frame icon.png Knight
Temple Chirurgeon The Aery Healer role.png Healer Conjurer frame icon.png Chirurgeon
Temple Banneret The Aery, The Vault, Sohr Khai Melee DPS role.png Melee DPS Lancer frame icon.png Banneret
Haurchefant The Vault Tank role.png Tank
Melee DPS role.png Melee DPS
Gladiator frame icon.png Gladiator Chivalric Knight Functions as a Gladiator in both Tank role.png Tank and DPS roles. His skills as a DPS deal more damage and generate less enmity.
Pero Roggo The Great Gubal Library Tank role.png Tank
Magic Ranged DPS role.png Magical Ranged DPS
Tank DPS Poroggo Does not have a job or class.
Casts Water for offense.
As a tank, uses Frog Legs.png  Frog Legs to provoke multiple enemies at once.
Aymeric Sohr Khai Tank role.png Tank
Melee DPS role.png Melee DPS
Gladiator frame icon.png Lord Commander
House Fortemps Knight Xelphatol Tank role.png Tank Gladiator frame icon.png Knight
House Fortemps Banneret Xelphatol Melee DPS role.png Melee DPS Lancer frame icon.png Banneret
House Fortemps Archer Xelphatol Physical Ranged DPS role.png Physical Ranged DPS Archer frame icon.png Archer
Carvallain The Sirensong Sea Tank role.png Tank Marauder frame icon.png Marauder
Lyse The Sirensong Sea, Bardam's Mettle, Ala Mhigo Melee DPS role.png Melee DPS Pugilist frame icon.png Pugilist
Gosetsu Bardam's Mettle, Doma Castle Tank role.png Tank Samurai Samurai Has Imposing Figure as tank stance
Uses Honed Eye as a defensive action
Hien Bardam's Mettle, The Burn, The Ghimlyt Dark Melee DPS role.png Melee DPS
Tank role.png Tank
Samurai frame icon.png Samurai Samurai Only available as a DPS in Bardam's Mettle
Only available as a Tank in The Burn and The Ghimlyt Dark
Mol Youth Bardam's Mettle Healer role.png Healer Conjurer frame icon.png Shaman
Doman Shaman Doma Castle, The Ghimlyt Dark Healer role.png Healer Conjurer frame icon.png Shaman
Doman Liberator Doma Castle Melee DPS role.png Melee DPS Samurai frame icon.png Samurai
Yugiri Doma Castle, The Burn, The Ghimlyt Dark Melee DPS role.png Melee DPS Ninja frame icon.png Ninja
Resistance Fighter Castrum Abania Tank role.png Tank Gladiator frame icon.png Gladiator
Resistance Pikedancer Castrum Abania Melee DPS role.png Melee DPS Lancer frame icon.png Pikedancer
Arenvald Ala Mhigo, The Drowned City of Skalla Tank role.png Tank
Melee DPS role.png Melee DPS
Gladiator frame icon.png Gladiator Gladiator Only available as a Tank in Ala Mhigo
Raubahn Ala Mhigo Melee DPS role.png Melee DPS Gladiator Champion Gladiator
J'moldva The Drowned City of Skalla Melee DPS role.png Melee DPS Lancer frame icon.png Lancer
Lyna Holminster Switch Physical Ranged DPS role.png Physical Ranged DPS Dancer frame icon1.png Guard Captain Dancer, but does not use Closed Position.png  Closed Position.
Emet-Selch Ktisis Hyperboreia Tank role.png Tank
Magic Ranged DPS role.png Magical Ranged DPS
Dark Knight frame icon.png Black Mage frame icon.png The Third Seat Can be a Dark Knight or Black Mage depending on the role needed.
Hythlodaeus Ktisis Hyperboreia Physical Ranged DPS role.png Physical Ranged DPS Bard frame icon.png Soulseer Bard, but buffs the player with Bravery instead of performing songs for the party.
Venat Ktisis Hyperboreia Tank role.png Tank
Healer role.png Healer
Physical Ranged DPS role.png Physical Ranged DPS
Paladin frame icon.png White Mage frame icon.png Dancer frame icon1.png All-Rounder Can be a Paladin, White Mage, or Dancer depending on the role needed.
Has a unique level 2 Limit Break.
Varshahn The Fell Court of Troia, Lapis Manalis, The Aetherfont, The Lunar Subterrane Tank role.png Tank
Melee DPS role.png Melee DPS
Gladiator frame icon.png Dragoon frame icon.png Satrap Can be a Gladiator or Dragoon depending on the role needed.
Uses The Scarlet Whisper as both roles, an AoE attack that deals high damage.
As a Gladiator, is able to drain HP from enemies with certain abilities to heal himself.
As a Dragoon, does not use any jump or dive abilities.
Wuk Lamat Ihuykatumu, Worqor Zormor, Worqor Lar Dor, The Skydeep Cenote, Vanguard, Origenics, Everkeep, Alexandria Tank role.png Tank
Melee DPS role.png Melee DPS
Warrior frame icon.png Warrior Intrepid Warrior, but can be either tank or DPS
Only available as a tank in Everkeep
Koana Worqor Lar Dor Physical Ranged DPS role.png Physical Ranged DPS Machinist frame icon.png Innovator Machinist
Zoraal Ja Worqor Lar Dor Melee DPS role.png Melee DPS Viper frame icon.png Viper

Avatars

The following NPCs are also compatible with Trust. Many of these NPCs can adopt different jobs in Duty Support, but only a few of their possible jobs are available in Trust.

Ally Role Class/Job Notes
Alphinaud Healer role.png Healer Arcanist Scholar frame icon.png Academician Scholar, but uses a unique Moonstone Carbuncle instead of a Fairy.
The Carbuncle deals damage instead of healing and occasionally provides a Damage up icon1.png Damage Up buff to allies.
Prioritizes healing Alisaie over the player if she's in the party.
Sage frame icon.png Sage Requires Endwalker expansion.
Does not use Kardia.png  Kardia, but has stronger healing to compensate.
Magic Ranged DPS role.png Magical Ranged DPS Arcanist frame icon.png Academician Available only in Sohm Al, The Vault, The Great Gubal Library, The Antitower, Sohr Khai, Xelphatol, Castrum Abania, and The Drowned City of Skalla if the player is healer.
Not available in Trust mode.
Sage Sage Available only in Ihuykatumu if the player is a healer.
Not available in Trust mode.
Alisaie Magic Ranged DPS role.png Magical Ranged DPS Red Mage frame icon.png Red Mage Uses Limit break icon1.png  Limit Break against bosses as soon as it becomes available.
Has a unique level 2 Limit break icon1.png  Limit Break called Vermillion Pledge.
Uses Vercure.png  Vercure to heal if the entire party's HP drops too low.
Always finishes her combo with Resolution.png  Resolution in Endwalker, regardless of her level.
Healer role.png Healer Red Mage Red Mage Available only in Worqor Zormor and Worqor Lar Dor if the player is on a non-healer role.
Casts Vermedica II as an AoE heal.
Not available in Trust mode.
Thancred Tank role.png Tank Gunbreaker frame icon1.png Gunbreaker Cannot use cartridge-based abilities unless Ryne (in Shadowbringers) or Y'shtola (from Paglth'an onward) is also in the party. This has no effect on his damage output.
Gladiator frame icon.png Archon Available only in The Antitower.
Not available in Trust mode.
Melee DPS role.png Melee DPS Rogue frame icon.png Archon
Urianger Healer role.png Healer Astrologian frame icon.png Astrologian Is able to cast Death in addition to normal abilities.
Gravity.png  Gravity inflicts Slow icon1.png Slow and Heavy icon1.png Heavy on enemies hit.
Magic Ranged DPS role.png Magical Ranged DPS Summoner frame icon.png Lithomancer Summoner, but can only use Summon Bahamut.png  Summon Bahamut and Summon Phoenix.png  Summon Phoenix (in addition to Amber Carbuncle.)
Available only in the level 89 trial if player is healer.
Not available in Trust mode.
Y'shtola Magic Ranged DPS role.png Magical Ranged DPS Black Mage frame icon.png Sorceress Black Mage, but can cast Water, Aero.png  Aero, Stone (spell).png  Stone, and Cure II.png  Cure II in addition to normal abilities.
Foul.png  Foul usages are renamed and visually appear as Holy.png  Holy, though it lacks the stun.
Will use Cure II.png  Cure II if tank player's HP drops extremely low.
Conjurer Archon Available only in The Great Gubal Library and The Antitower.
Not available in Trust mode.
Healer role.png Healer Conjurer frame icon.png Sorceress Available only in The Burn, The Fell Court of Troia, The Lunar Subterrane, and Everkeep if the player is a non-healer role.
Not available in Trust mode.
Minfilia Melee DPS role.png Melee DPS Rogue frame icon.png Oracle of Light Rogue, but can cast Banish in addition to normal abilities.
Never uses Limit break icon1.png  Limit Break if the player is a DPS.
In Trust mode, can only be brought into Shadowbringers dungeons, and is capped at level 80.
Ryne
Crystal Exarch Tank role.png Tank
Healer role.png Healer
Magic Ranged DPS role.png Magical Ranged DPS
Paladin frame icon.png White Mage frame icon.png Black Mage frame icon.png All-Rounder Can be a Paladin, White Mage, or Black Mage depending on the role needed.
Not available in Trust mode until completing "Main Scenario QuestReflections in Crystal" and joins at level 80.
Not available as a Healer during Trial The Mothercrystal or Trial Everkeep.
G'raha Tia
Estinien Melee DPS role.png Melee DPS Dragoon frame icon.png Dragoon Requires Endwalker expansion.
Cannot be brought into Shadowbringers dungeons in Trust Mode.
Zero Melee DPS role.png Melee DPS Reaper frame icon.png Memoriate Functionally identical to a Reaper, but does not use avatar skills.
Available in Trust mode in Lapis Manalis, The Aetherfont, and The Lunar Subterrane only.
Krile Magic Ranged DPS role.png Magical Ranged DPS Pictomancer frame icon.png Pictomancer Requires Dawntrail expansion.
Cannot be brought into Shadowbringers or Endwalker dungeons in Trust Mode.

Availability

Shadowbringers

Duty Support Availability
Ally Holminster Switch Dohn Mheg Qitana Ravel Malikah's Well Mt. Gulg Amaurot The Grand Cosmos Anamnesis Anyder The Heroes' Gauntlet Matoya's Relict Paglth'an
Alphinaud
Alisaie
Thancred
Urianger
Y'shtola
Minfilia / Ryne
Crystal Exarch
Lyna

Endwalker

Duty Support Availability
Ally The Tower of Zot The Tower of Babil Vanaspati Ktisis Hyperboreia The Aitiascope The Dead Ends Alzadaal's Legacy The Fell Court of Troia Lapis Manalis The Aetherfont The Lunar Subterrane
Alphinaud
Alisaie
Thancred
Urianger
Y'shtola
G'raha Tia
Estinien
Emet-Selch
Hythlodaeus
Venat
Varshahn
Zero

Dawntrail

Duty Support Availability
Ally Ihuykatumu Worqor Zormor Worqor Lar Dor The Skydeep Cenote Vanguard Origenics Everkeep Alexandria
Alphinaud
Alisaie
Thancred
Urianger
Y'shtola
G'raha Tia
Estinien
Krile
Wuk Lamat
Koana
Zoraal Ja